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One of the most annoying things if you live abroad, is the necessity to use your country services.
I’ve complained already on this pages about the scarce service we receive, but, please, bear with me, I had to do it again.
However, this time I can say the frustration has a little satisfaction added to the mix.
The reason why I needed the Embassy this time was linked to a form I needed to fill for Maya.
I called them at the end of June asking for information. The reply I got was “Go to the website and download the form then sent it to us by post”
“I don’t trust post” I said “Can I do with emails?”
“Oh yes, of course, you can send it over to our PEC address”.
And this is exactly what I did.
I decided to send the documentation to both their addresses since I didn’t trust them either, the normal address sent the email back and the PEC went through.
Also, because I still didn’t trust them, I decided to call the office a few days later to check whether the email was arrived or not.
The very same voice that was so nice two weeks before in giving me all the information, this time was kind of hysterical.
He almost shouted me saying that I shouldn’t have sent it to that address and that I cannot expect them to fill the form so quickly.
That was weird, last year I went to the office, during normal office hours and they did it in a few minutes.
At least he confirmed he received it.
Eventually, since I had to leave a few days later and I really needed the form, I went to the office in my day off and waited in the queue.
As you might have guessed I prepared a copy of the documentation I needed because I didn’t trust them, although they said they received.
When you go to that office you know for sure three things: the time you arrive, that you’ll never know when you’ll get out and that you’ll be pissed by the end of the process. The most of the times you’ll have to argue too!
Public offices in Italy don’t work properly and this one is no exception. We’re not in Italy but once in there you’re trapped in this parallel reality you need in order to accomplish your mission!!!
I reached the office then and I met at the gate one of my team mates, Cri, who was a little bit more positive about the place…but just for the first half an hour!
Everybody is tricked at least once!
Of course you don’t take a number when you arrive and you look around in order to memorize whomever might be before you. But here is the trick: one of the windows is dedicated to passports appointments so you lose a bit the count. Reason is that even those who has the appointment have to wait in the same queue.
Eventually one genius came in asking “Who’s the last one?” like the old ladies do at the GP’s in Italy…simple but effective, why didn’t I think of this before?!
Anyway, when my turn arrived I went to the window with the full documentation and the lady said “Oh thanks, we’ll fix an appointment to have it collected!”
No, hold the horses….what?
You see? The satisfaction I was mentioning before was referred to my reaction. The old Franny would have complained a bit and then go away with her chin down hoping against hope to make it on time!
This time no, I pointed my feet on the spot and explained my reason. I told them that last year I had the very same form done on the spot. And, for the records, I sent an email and the called to check the email was arrived. Only after over a week of silence I decided to show up!
They said the procedure had changed and the email couldn’t be found. When I showed the email on the phone they complained the address I sent it to was wrong, even with a tone of mockery like I was a poor idiot who sent to the wrong address. They actually suggested that address to me when I called the very first time!!! Besides, nobody bothered to tell me the procedure was chanced!
I apologize, my dear readers, I don’t read minds yet!
I started to rise the voice until an old lady was called, she explained that the procedure was changed and that I should have followed the passports one.
I said that I would have done it, if I knew it! If they didn’t write it on the website and nobody told me during the informative calls I made, how I was supposed to know it?
The old lady shrinking in her shoulders told me “We write loads of things but people don’t read!”
“You don’t say…I do the same job” I said, although I specified that it’s not exactly rocket science to have the waiting period specified next to each form!
To make the story short, eventually I got my form, although I had to wait an incredibly long time in that hole of an office!
And with this, I think I can say I won!
What do you think? Do you live abroad?
If so, do you need your embassy often?
How is it?
Let me know in the comments below, I’m very curious!